FAQs
Welcome to the Pairlooks FAQ page! Here, we’ve compiled answers to the most common questions about our products, ordering process, shipping, payments, and policies. Whether you’re a first-time visitor or a returning customer, this page is designed to help you find quick and clear information to make your shopping experience smooth and enjoyable.
If you don’t see your question answered here, feel free to contact our friendly customer support team at support@pairlooks.com—we’re always happy to help!
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What payment methods does Pairlooks accept?
We accept Visa, MasterCard, PayPal, American Express, Apple Pay, Google Pay, and other secure payment options.
Can I cancel or modify my order after placing it?
You can request to cancel or modify your order within 12 hours of placing it, provided the order has not yet entered production.
How long does delivery take?
Delivery times vary depending on your location and chosen shipping method, typically between 4 to 6 business days.
Can I exchange or return a product if it is damaged or the wrong size?
We accept exchanges or returns for damaged, defective toys, or if you receive the wrong toy or size. Please contact us promptly for assistance.
Is my personal and payment information secure with Pairlooks?
Yes, we process payments securely through Stripe and do not store your credit card details on our servers.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number to monitor your shipment.
Does Pairlooks offer any warranty or long-term support?
We provide exchange and return support within 180 days from delivery for any issues related to our toys, according to our Returns & Refunds Policy
How can I subscribe to newsletters for updates and promotions?
You can sign up for our newsletter on the website to receive the latest deals and updates.
How do I contact Pairlooks customer support?
You can email us at support@pairlooks.com during business hours.
Can minors purchase products from Pairlooks?
Minors must have parental or guardian consent to make purchases on Pairlooks.